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Technical Support
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Emerson Network Power (New Zealand) is committed to providing the support you need at the most prompt time, when needed, where needed.
You may reach us through the following:
TECHNICAL SUPPORT HOTLINES
Toll Free Number:
1800-147-704
Email:
UPSTECH@emersonNetworkpower.com
| Warranty Support
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The following simple and easy steps will facilitate fast warranty claims for defective UPS units: |
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IMPORTANT!
- Standard warranty on UPS units is 2 years from end-user invoice.
- Onsite replacement is applicable ONLY to UPS 3KVA and below.
- For 3 to 6 KVA units, service warranty is given for two (2) years. When warranty expires, customer can agree on a Service Contract from ENP Global Services.
- For onsite replacement and for units brought to the distributor/reseller, surrendered defective unit should include complete accessories (i.e.: cables, manuals and battery)
- Replacement units may either be reconditioned unit or on critical/ special cases, brand new units.
- Warranty re-commences upon delivery of the unit to end user site in cases of onsite replacement.
Authorised Service Centers:
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New Zealand |
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Dove |
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10 Print Place |
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Christchurch |
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Dove |
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145 Tranaki Street |
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Wellington |
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Dove |
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12 Hill Street |
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Onehunga, Auckland | |
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