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Technical Support 
Technician

Emerson Network Power (Philippines) is committed to providing the support you need at the most prompt time, when needed, where needed.


You may reach us through the following:

TECHNICAL SUPPORT HOTLINES        
      Toll Free Number (provincial): 1-800-10-EMERSON
      
      Local Number (Metro Manila): (632) 636-8561
        
      Email:UPSTECH@emersonNetworkpower.com


Warranty Support


The following simple and easy steps will facilitate fast warranty claims for defective UPS units:

 



IMPORTANT!

  • Standard warranty on UPS units is 2 years from end-user invoice.
  • Onsite replacement is applicable ONLY to UPS 3KVA and below.
  • For 3 to 6 KVA units, service warranty is given for two (2) years. When warranty expires, customer can agree on a Service Contract from ENP Global Services.
  • For onsite replacement and for units brought to the distributor/reseller, surrendered defective unit should include complete accessories (i.e.: cables, manuals and battery)
  • Replacement units may either be reconditioned unit or on critical/ special cases, brand new units.
  • Warranty re-commences upon delivery of the unit to end user site in cases of onsite replacement.